Why is my inventory not mapping to Ticketmaster?

There are several common reasons why inventory would not be showing on Ticketmaster: 

  1. Barcodes have not pulled through
  2. Resale is not enabled for that event
  3. The Ticketmaster manifest needs to be updated
  4. The tickets are priced below face value
  5. We need to contact Ticketmaster Support for further investigation 

If one of the above reasons does not apply to your tickets or you have additional questions, please contact Optimal Support at operations@optimaldistributiongroup.com.

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